Susan I. Krolow

Susan joined the SMP Team in August 2024.  As the SMP Volunteer Coordinator, Susan brings a wealth of experience in managing and supporting older adult volunteers. With a background in volunteer recruitment, retention, training, and outreach through the United Way of Marathon County’s RSVP (Retired and Senior Volunteer Program), Susan is adept at fostering meaningful engagement and ensuring impactful volunteer experiences.

Known for exceptional customer service skills and a deep commitment to community service, Susan is dedicated to advancing SMP’s mission to educate and empower Medicare beneficiaries to protect themselves from becoming a victim of scams and to minimize waste in Medicare.

In addition to her professional expertise, Susan actively volunteers in her community, reflecting a genuine passion for service and support.